If you’re considering renting a storage space or U-Haul truck in the Medicine Hat area, you may have questions. Read the following FAQ for more information. If you still have questions, we welcome you to contact Extra Storage today. We’ll be happy to answer your questions.
Q: What are your rates?
A: We offer affordable and competitive mini self-storage rates. Our rates vary depending on the size and location of the storage facility required. For specific rates, please contact us by telephone at 403-527-8504 or e-mail us. Or, if you like, stop by and see us in person and we can assess your needs before giving you a price. Our courteous and professional staff can help you select the most economical storage unit to suit your specific needs.
Q: What are your hours of operation?
A. Our office is open from 9:00 AM to 5:00 PM Monday through Friday and 9:00 AM to 2:00 PM on Saturdays. Our gate access hours are 24 hours a day, 365 days a year.
Q: Should I make a reservation?
A: Availability can change on a daily basis. We recommend that you make advance reservations to be assured that the space is available when you need it. All reservations are taken on a first-come, first-served basis. To reserve your space in advance, we recommend that you call us at 403-527-8504, or (if you are calling from out of town and wish to save yourself the long distance charges) you may fill out the form on our online reservations page. If you elect to use our online reservations page to reserve your space, you will not be asked to give your credit card number online. This is to protect you. Upon receiving your request, our staff will call you to confirm and take your credit card number at that time.
Q: Do I need insurance?
A: You may carry your own insurance (check your home owner's or renter's policy to see if you are already covered) or you can apply for insurance coverage from a company that specializes in self-storage insurance. Insurance is the tenant's responsibility.
Q: What type of payment do you accept?
A: We accept all major credit cards: Visa, MasterCard, Discovery and American Express. We can arrange to e-mail your statements, mail them, or debit your account monthly.
Q: What is the minimum rental commitment?
A: Our lease is month-to-month, and therefore you are never tied down to a long-term contract. If you would like to rent storage space for a longer period of time, we do offer special discounted rates long term leases.
Q: What kind of documentation do you require to rent a unit?
A: A valid driver’s licence or other picture ID is required to rent any of our units. On boat or RV spaces, we require current registration in the tenant's name.
Q: Do you have your own movers?
A: Sorry, no. We do not offer moving services. However, we do have contracts with companies who can provide you with excellent service in this area. Or you may check the Yellow Pages for movers available in our area, or contact us for a recommendation. We make no guarantees with third-party service.
Q: Do you carry moving and packing supplies?
A: Yes. We have a wide variety or supplies available at our facility. Please refer to our moving and packing supplies page for a complete list of products we carry. If you need these products shipped to you, please contact us by phone at 403-527-8504 with a list of supplies you require, or, if you are from out of town (to save on long distance charges), you can email us your list and we will email you back to confirm your order and your shipping address. We will collect your credit card number for payment of your order at that time.
Q: Do you know where I can find a truck for my moving needs?
A: For your moving convenience, we provide U-Haul truck rentals for "do-it-yourselfers". For more information, or to book a U-Haul truck, call us at 403-527-8504. If you are from out of town and want to save on long distance charges, you can use our handy online reservations page to reserve your truck. Upon receiving your email, our staff will phone to confirm your booking and collect your credit card number for payment at that time.
Q: I have a lot of stuff to store but I am on a limited budget regarding my self-storage needs. How do I figure out how much space I need and how much it will cost?
A: Your best bet is to call our office at 403-527-8504 and speak to one of our employees. They can best assess your needs while speaking with you and should be able to give you an accurate estimate.
Q: How long will it take to complete my transaction on move-in day?
A: The entire move-in process should take no longer than 10 minutes. Our self-serve kiosks are even faster.